Billing & Subscription

Billing Overview

CallOut WMS offers flexible subscription plans to suit businesses of different sizes. All plans start with a free trial so you can explore the full platform before committing to a paid subscription.

Available Plans

There are three plans to choose from:

• Solo — designed for individual tradespeople. Includes 1 user (the account owner).
• Small Business — for small teams. Includes up to 3 users.
• Professional — for larger operations. Includes 10 users, with the ability to add more. Additional users beyond the included 10 are charged per user per month.

All plans include access to every feature in CallOut WMS. The only difference between plans is the number of users included.

14-Day Free Trial

Every new account starts with a 14-day free trial. During the trial you have full access to all features with no restrictions. No credit card is required to start your trial.

At the end of the 14 days, you will need to choose a plan and add a payment method to continue using CallOut WMS. If you do not subscribe, your account will be paused until you add a payment method.

Adding a Payment Method

CallOut WMS uses Stripe to process subscription payments securely. To add a payment method:

1. Go to Billing from your account settings.
2. Click Add Payment Method.
3. Enter your card details. The payment is processed securely through Stripe — your full card number is never stored on our servers.
4. Click Save. Your card will be charged on your next billing date.

How Billing Works

Once you subscribe, billing works as follows:

• You are charged monthly on your billing date (the date you first subscribed).
• The amount is based on your selected plan and, for the Professional plan, the number of additional users beyond the 10 included.
• Charges are taken automatically from the payment method on file.

What Happens When Payment Fails

If a payment cannot be processed (for example, because your card has expired or has insufficient funds), the following happens:

1. Your subscription enters a past due status.
2. You have a 7-day grace period during which you can update your payment method and retry the charge. Your account remains fully functional during this time.
3. If payment is not received within 7 days, your account will be deactivated. You and your team will no longer be able to log in or access your data.

Reactivating an Expired Account

If your account has been deactivated due to failed payment, you can reactivate it by logging in and updating your payment method. Once a successful payment is processed, your account and all your data will be restored immediately.

Your data is not deleted when an account is deactivated. It is preserved so that you can pick up right where you left off once you resubscribe.

Viewing Your Subscription and Usage

The Billing page shows you:

• Your current plan.
• The number of users on your account versus the number included in your plan.
• Your next billing date and the expected charge.
• Your payment method on file.

Changing Plans

You can upgrade or downgrade your plan at any time from the Billing page. When you change plans:

• Upgrading takes effect immediately. You will be charged the difference for the remainder of your current billing period.
• Downgrading takes effect at the start of your next billing period. You will continue to have access to your current plan until then.

Multi-Currency Pricing

CallOut WMS supports five currencies: GBP, EUR, USD, AUD, and NZD. Your subscription currency is determined by the currency you chose when you registered your account. All billing and invoices from CallOut WMS will be in that currency.

Pricing may vary by currency to reflect local market rates. The exact pricing for your currency is shown on the plans page during registration and on the Billing page within your account.